Concept Wiley Privacy Policy

Last Updated: July 7, 2025

Introduction:

Concept Wiley ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information.

Information We Collect

We may collect:

Contact information (name, email, phone number).
Device information (location, status, and usage data).
Communications preferences and interactions with our messages.
Technical information (IP addresses, browser type, device IDs).

How We Use Your Information

We use your information to:

Deliver pilot notifications, system updates, alerts, and communications.
Improve and develop our software and hardware solutions.
Provide customer support and respond to inquiries.
Monitor and analyze system performance, usage trends, and compliance.

Sharing Your Information

We do not sell your personal information. We may share your information:

With trusted third-party service providers assisting in delivering messages and services.
If required by law, to comply with legal processes, or to protect safety and rights.
With affiliates or partners involved directly in delivering our services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

We retain your personal information only as long as necessary for providing services or as required by law.

Data Security

We employ industry-standard measures to secure your information from unauthorized access, disclosure, alteration, or misuse.

We may use cookies or similar tracking technologies as needed for development and improvement of our services.

Jurisdiction and International Transfers

Your information may be transferred and processed in countries outside of your home country, including Luxembourg, where we have development partners. We ensure appropriate safeguards are in place to protect your information during international transfers.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the CCPA, including the right to request access to or deletion of your personal information. To exercise these rights, please contact us using the details provided below.

General Data Protection Regulation (GDPR)

If you are located in the European Union or other regions subject to GDPR, you have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us at the information provided below.

Your Choices and Rights

You may:

Opt-out of messages at any time by replying STOP.
Request access to, correction of, or deletion of your personal information by contacting us.
Contact us to express privacy concerns or for additional information.

Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to this Policy

We may update this policy occasionally. Any changes will be posted on this page, and significant changes will be communicated directly.

Questions or concerns? Contact us at:

help@conceptwiley.com
+1-512-766-3656